CRM CUSTOMIZATION AND TICKETING SYSTEM INTEGRATION
Increase ROI on your marketing efforts by better utilizing your CRM solution
Every 3Si2 custom CRM solution starts with CRM consulting – 3Si2 will find room for improvement in your CRM system during the first phase of the project lifecycle. Opportunities for improvement are often first identified within the processes that companies put in place around the CRM software that they are using, and these end up being some of the most impactful improvements. Efficiencies are also found simply by creating effective training materials and documentation on how to use your CRM tools. Better reporting is one of the favorite benefits that executives mention about our implementation.
CRM implementation done right means better adoption of new processes, easier training and administration, and meaningful reporting.
So you’ve got an industry leading CRM software, but you are still not getting the results that you expected? Poor implementation and a lack of necessary customizations can render a CRM software useless. Getting the CRM system customizations you need is not something that can be handed off to your IT department to implement – a seasoned CRM customization professional has a deep understanding of best practices that cannot be learned by reading an online tutorial. 3Si2 not only has the in-depth knowledge of CRM customizations but we understand what needs to be done to integrate your CRM with other tools that your organization depends on.
Your CRM system needs to be more than a contact management software
Consolidate your tools and make your CRM system the heart of your ticketing solution. Save customer service time by integrating your contact database with your customer service workflow to provide better insight and gain meaningful analytics. Even if you are locked into a customer service ticketing system we can help integrate a CRM to gain efficiency – contact us today to find out more about CRM implementation.